“Pencil-whip. Verb. (third-person singular simple present pencil whips, present participle pencil whipping, simple past and past participle pencil whipped) (idiomatic) To approve a document without actually knowing or reviewing what it is that is being approved.” Typically, pencil whipping is as the definition above from yourdictionary.com implies. It is signing documents without really knowing what is being signed. … Continue reading Pencil-whipped
I recently consulted with a job-seeker somewhere in-between a career change and a life change. Her former career having been less than kind, resulted in a bit of time off while she cleared her head. Fast-forward three years and she was ready to return to the field for which she was well trained, qualified and … Continue reading Bait and Switch
There’s an old saying – at least I hope it’s still a saying, ‘You only get one chance to make a first impression.’ It’s the premise, albeit somewhat misguided perhaps, behind the retail greeter. “Welcome to Wally-World, thank you for coming.” It’s also behind the root principal of consistency in service and hospitality. If a … Continue reading First Impressions: No Substitutions
My travels bring me in to a wide variety of settings across a range of industries. I may be photographing an event, portrait or party one day, then a product line the next. I can also find myself analyzing processes within a small business or large-scale enterprise. I’ve recently been spending some time on a construction … Continue reading Are You Putting Best Practices To Work In Your Business?
Sometimes you don't sense the danger until it's engulfed you.
Recently, after a nearly two-hour drive to see an exhibit that was scheduled to hang for just a few weeks, I chatted with a volunteer docent in a small-town museum in New York’s southern Catskills. The conversation was not the reason for my trip – but it’s what has stayed with me most from the … Continue reading Innovative Staffing? Not Really
March 21 was, among other things, “National Agriculture Day.” It seems there’s a day for everything, so some days (probably many days) serve double, triple or even greater duty. But in honor of this one, join me on a quick observational rambling. Here’s a line from President Trump’s own proclamation declaring the day; “American agriculture … Continue reading Save the Worker Bees
On Tuesday, with a cancelled gig on my plate, I took a walk through the near-deserted streets of Brooklyn, NY. Stella, though downgraded from its “Blizzard” status, had resulted in the closure of the CUNY Brooklyn College campus, where I was booked for a series of programs. Citywide, schools made the decision early Monday to close … Continue reading “Stella…” or “A Streetcar Named Parked.” or “(Just) Do the Right Thing.”
Concurrently Published on LinkedIn. Employers and managers must never assume ‘leadership’ comes with position. Good leaders are trained, tracked, guided, and given the tools to succeed - and help their teams succeed. When they aren’t the human toll can be palpable. I recently talked with a gray collar worker fresh out of a difficult pickle. … Continue reading A Top Down Failure of Leadership
Originally Published on LinkedIn, February 6, 2017Sometimes in life, you’ve just got to bite your tongue and leave some things unsaid. That’s particularly true of some questions rational people conceive of working in an irrational world. I’m a firm believer that happiness comes through understanding. At every level of business, folks who are trying … Continue reading Three Questions To Never Ask A ‘Boss’